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MjWilliamsLtd
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Message 1 of 2
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Unable to connect my printer to my phone

HP Recommended
Envy 5030
Android 9.0 Pie

For some reason I'm unable to add the printer to my new phone. It connected with no issues to my old phone. Unfortunately the phone broke, so it's not as if I could still use it. I use the printer for business, so I really need it to work 🤦‍♀️

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @MjWilliamsLtd

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

Let's try these steps - HP Printers - Install and Use the HP Smart App

 

If the issue still persists, try updating the phone's software and also try re-installing the HP Smart app.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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