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Wends1
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Message 1 of 4
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Unable to connect windows 10 laptop

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Hp photosmart premium c309a

Hiya,

i just got a second hand hp photosmart premium c309a printer.

i am trying to connect my work printer but due to the laptop restrictions I cannot download the printer software for printing. The laptop is able to identify the wireless printer but then asks for a passcode. How do I retrieve that please?

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Wends1,

 

Welcome to the HP Support Community!

 

I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password.

Try 12345678.

 

If it doesn't work then to find the Wi-Fi Direct name and password, print the network information page, and try the wi-fi direct passcode/password from that information page.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Wends1
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Message 3 of 4
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The password 12345678 is not working.

where can i find the the information page?

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KrazyToad
HP Support Agent
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@Wends1

 

Is the printer connected through your Wireless Router, same as your Laptop?

 

If Yes, then you need to use the same password as your Wireless Network

KrazyToad
I Am An HP Employee

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