• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet 3830
Microsoft Windows 10 (32-bit)

HP OfficeJet 3830.  Great and inexpensive all in one printer, if only it would stay connected to the wifi.  Printer drops connection after 5 minutes, tried everything, troubleshot till blue in the face, no joy.  Reconnects on printer reboot, so frustrating.

 

Has anyone solved this problem yet?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
5 REPLIES 5
HP Recommended
HP Recommended

Ok, how do you assign a static IP address?  Not a computer tech, just want printer to work.  Why cant HP disable the sleep mode if that is the problem?

HP Recommended

I don't have a 3830, so I can't give you step by step, I found these steps in a post for the 3830.

 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address).

HP Recommended

This seems to have worked.  A lit bit tricky as you only have 5 minutes to complete the process or the printer disconnects, but with a another boot the printer accepted the manual IP.

 

Thanks for your help.

HP Recommended

Your Welcome

Glad to be of help.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.