Unable to get Printer to stay connected. Drops connection after 5 minutes -

[Mo-B]

HP OfficeJet 3830.  Great and inexpensive all in one printer, if only it would stay connected to the wifi.  Printer drops connection after 5 minutes, tried everything, troubleshot till blue in the face, no joy.  Reconnects on printer reboot, so frustrating.

Has anyone solved this problem yet?

[B_Will · Accepted solution]

See this post.

Setting a static ip fixed it.

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-3830-wireless-printer-is-offline-in-slee... 

[Mo-B]

Ok, how do you assign a static IP address?  Not a computer tech, just want printer to work.  Why cant HP disable the sleep mode if that is the problem?

[B_Will]

I don't have a 3830, so I can't give you step by step, I found these steps in a post for the 3830.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address).

[Mo-B]

This seems to have worked.  A lit bit tricky as you only have 5 minutes to complete the process or the printer disconnects, but with a another boot the printer accepted the manual IP.

Thanks for your help.

[B_Will]

Your Welcome

Glad to be of help.