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Unable to link Alexa skill to a working hpemail account

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Hello 1st time user, apologies for newbie errors!


i have a 5520 inkjet with a fully working email address ( I can send an email and it prints perfectly) when I attempt to link the Amazon HP skill I enter this address to link and get a message generated by HP that reads 


oops something went wrong please try later


i would appreciate any advice thanks 



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