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‎10-28-2019 08:13 AM

HP Recommended
Product: HP Office Jet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Unable to print documents from my computer - I am connected - Used HP smart app and was able to print a test page.

What do I need to do to re-establish my ability to print documents, etc. from my computer?

1 person had the same question
1 REPLY 1

‎10-28-2019 08:46 AM - edited ‎10-28-2019 09:40 AM

HP Recommended

Set the printer to a static IP address outside of your DHCP range.

This is a example of my 192.168.2.x network.

 

Screenshot (59).png

 

 

Then on your PC set the printer to a TCP/IP port.

 

Screenshot (60).png

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