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Kevin-
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Unable to print using Eprint-email

HP Recommended

HP M553 laser printer-

 

I logged on to the webservice using the IP address.

from that screen I see that-

This product is connected to HP Connected

HP Web Service is enabled

I have a Product E-mail Address

 

When I try to email a pdf to that address from either my windows 10 PC or my android device, it does not print. The sending device does not receive any email sending errors.

 

I put words in both the subject and body of the email when sending the email.

I am able to print to the printer though my network

I am able to print to the printer from my android device while on the local wifi.

 

Any ideas would be greatly appreciated!

2 REPLIES 2
banhien
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HP Recommended

@Kevin- 

 

Please check the following document. It could be something to do with your printer

 

             https://support.hp.com/lv-en/document/c04700720

 

Regards.

BH
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SOMERSET2009
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HP Recommended

how do I Email to my printer whilst it is off so that they can be retreived when I turn it on?

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