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‎09-06-2020 01:20 PM

HP Recommended
Product: HP LaserJet M28w
Operating System: Microsoft Windows 10 (64-bit)

Dear sirs

I have a computer with windows 10 that is connected through LAN cord to ZTE F670 Router which is connected through WiFi to HP LaserJet M28w. Unfortunately the computer doesn’t see the printer no matter how many times I reinstall drivers or follow WiFi installation procedure. Previously computer worked well with printer when they both were connected through WiFi, as well when I attached them with USB cable. I found no advice in Hp help for this issue.Can you please help how should I connect the printer to my computer in my configuration?

Regards,

Alexey

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2020 12:20 AM

HP Recommended

So, yesterday finally ISP contacted me and installed a new firmware on router (version 21). Tihs solved the provlem.

View solution in original post

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5 REPLIES 5

‎09-09-2020 05:41 AM

HP Recommended

@Buldozer

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Is the Router using 5 Ghz or 2.4 Ghz? Please Note that the printer can only connect to 2.4 GHz and that might be the reason your computer which is connected to 5 GHz doesn't see the printer

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎09-09-2020 05:55 AM

HP Recommended

The computer is connected to router via Lan cord and then router is connected to printer via 2,4 GhZ wifi. The router is ZTE F670, I read that it has problems to connect to Wifi devices from the computer connected via Lan cord . My current version of ZTE F670 firmwire V1.1.10P3T14. I read that V1.1.10P3T18 probably solves the problem, but firmwire in router can be changed only by my internet provider - MGTS (Moscow City Telephone Network) but their technicans do not bother to do anything so I cannot confirm this. 

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‎09-09-2020 10:40 AM

HP Recommended

@Buldozer

 

Thanks for keeping me posted

 

Unfortunately the Firmware update can only be released by the ISP

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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‎09-10-2020 12:20 AM

HP Recommended

So, yesterday finally ISP contacted me and installed a new firmware on router (version 21). Tihs solved the provlem.

Was this reply helpful? Yes No

‎09-10-2020 10:49 AM

HP Recommended

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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