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Kitandcaboodle
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Updated hpsmart app in Google play store and now suddenly my printer is no longer connected nor can

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Hi guys, I own house officejet 4630 which had been working fine until today.  I updated hp smart app in Google play store.  On opening the app it is no longer connected to my printer and attempts to reinstall not working since the printer model does not come up.  I have also afternoon to log into my hp connect account but the login page is blank.  Any advice about sorting this out welcome, since I am only able to access my printer using mobile devices. 

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sandytechy20
HP Support Agent
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@Kitandcaboodle

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Update your phone Android OS

  1. Make sure your device is connected to Wi-Fi.
  2. Open Settings.
  3. Select About Phone.
  4. Tap Check for Updates. If an update is available, an Update button will appear. Tap it.
  5. Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it.

If the issue still persists, try the steps mentioned  under "What if my printer is not found during setup?" under FAQs in this HP document:- Click here

 

I hope that helps.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Kitandcaboodle
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Thank you

 

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Betty0610
HP Support Agent
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Is the issue resolved?


I am an HP Employee

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