WIFI connection issue

[gog_sasktel]

Help! I'm unable to connect to our Wifi network. The printer identifies our network and when I enter my WPS encryption key the printer continuousily tries to connect to our home network to no prevail.  

[asmita6658]

 Hi @gog_sasktel

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

Follow the steps below and see if that helps-

1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
    
2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
    
3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
    
4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? Or, maybe connected through an extender?
• What is the distance between the router and the printer?

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!  

[gog_sasktel]

Thanks for your reply. All the solution options you proposed did not correct the issue. Any other ideas?

[Riddle_Decipher]

@gog_sasktel We will need to know the answer to these questions to proceed further, to accurately resolve the issue:

• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? Or, maybe connected through an extender?
• What is the distance between the router and the printer?

Keep us posted,

Good luck.

[gog_sasktel]

1) Yes my router is dual-band enabled and it is extended through a mesh network via nodes

2) 50 feet

[TEJ1602]

@gog_sasktel

Ensure the printer and the computer are connected to the same network. The printer is compatible with the 2.4GHz network only. 

Once all the connections are checked, try configuring the printer.

Keep me posted.