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Roneytm
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Message 1 of 2
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WPA security passphrase configured on your HP printer does not match your wireless router setting

HP Recommended
HP Photsmart 6520
Microsoft Windows 10 (64-bit)

My old router was replaced with a Technicolor wireless router.  The Photosmart 6520 printer connected fine previously, but not when I try to connect to the new router, I get the following error:

 

WPA security passphrase configured on your HP printer does not match your wireless router setting

 

The Technicolor router connects fine with all my other devices, just not this printer.  I have reset the Network configuration multiple times, but keep getting same error.  Any other items I can try in order to get connected?

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Roneytm

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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