WPA2 Direct password HP43100e

[EmmaS29]

Hi, I have recently changed internet service provider and now my printer won't work.  It says it needs a WPA2 password, I have tried the internet password for my house and password for my laptop but nothing is working.  What am I doing wrong?

Please help 🙂

[Irfan_06 · Accepted solution]

Hi @EmmaS29,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with connecting your printer to the new network.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[EmmaS29]

Hi Irwin6

thanks so much for replying.

i think the number you want is is 3XV13-64006. Since I  changed the service provider there is a flashing blue light next to the WiFi button, but no other error messages. I print through the HP Smart APP usually.

thanks again

[Irfan_06]

Hi @EmmaS29,

Thank you for sharing the above information.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support