• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-28-2023 09:27 PM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer

My printer worked great forever through the HP Smart App. Last week, I tried connecting my HP notebook to print from there using HP Smart. 
it did not work. Spent hours doing all the troubleshooting. I restarted both, every time I tried to download the diagnostic software- the printer could be found but would say “can’t connect. Hit search and chose from the list of printers.” After doing this a few times, I reset the printer. And I’m pretty sure it broke my notebook because I then needed to completely wipe that. But now that it’s reset, the printer isn’t working from my phone. I can no longer scan from the app. I made sure I wasn’t on a VPN (while troubleshooting with notebook) I did all the troubleshooting - not sure what to do anymore!? Help please. And now the only way I can get a print job sent from my notebook is to use Wi-Fi Direct. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.