We can't determine your next shipment, because we aren't able to read your ink level

[scmoeye]

Hi

I get this message on the Instant Ink page

Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels. See details

Either a cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues.

I tried removing the cartridges and placing them back in, but it doesn't seem to help. 

Can someone help?

[Jay_G24 · Accepted solution]

Hi @scmoeye,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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