Web Services stopped Working

[Guntherx]

web services was setup and working. it stopped and i can't connect. i have followed all of the recommendations in support. firm ware is current. i have tried the additional steps setting up a static IP and using only IPV4 as suggested below. still can't connect. i am connected to WIFI and can print via network. would welcome suggestions.

If the issue persists, add a static IP address to the printer.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer's EWS page.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

[Betty0610]

@Guntherx

Welcome to the HP Support Community.

Do you get any error message? Try the steps from here: https://support.hp.com/in-en/document/c05337026

Let me know if this helps.

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Thanks!

Have a great day!