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frustratednov19
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Message 1 of 2
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When I print photos from my mobile or PC the colour is okay on screen but prints are dark on paper

HP Recommended
Samsung galaxy a3 2017
Android 8.0 Oreo and older

HP ENVY Photo 6234

When I print from my mobile or my HP laptop the prints look great on screen but when they print on paper they are very dark. What is the problem. The cartridges are ok- I've checked them. Thanks

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @frustratednov19,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page 

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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