When printing from. Smart phone my printer stops when the screen locks

[Elsleygirl]

Hi, new here!

When I'm printing from my smart phone my printer stops when the screen locks on my phone. It's rather annoying having to stand there making sure it doesn't  lock. I've wasted so much paper abd monthly print allowance having to reprint things. Without changing my phone setting can l stop. The printer doing this?

Thanks 

[Jay_G24]

Hi @Elsleygirl

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

To better assist you - 

 How is the printer connected to the device wireless or Wi-Fi direct? 

What phone are you using the printer with, Android or an iphone? 

What is the status of the wireless light on the printer, steady or blinking?

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Elsleygirl]

Hi, thanks for replying. 

It's an android phone and l think I'm using WiFi direct but it gives me the option of both when printing . The green light is solid with no flashing.

I've changed the lock on my phone for now. I have uninstalled the app to see if that helps and not tried it since. I've wasted a lot of my print allowance as it's stopped half way through a page.

Thanks

[Jay_G24]

Please try printing and let me know if the issue is resolved.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.