When using the printer's email, it does not print the attachments

[U2a]

The product name is HP Deskjet 2600 All-in-One Printer series. The product number is V1N05A. When I or a third party uses the printer's email to print something, it does it correctly. It print the attachments and any written messages included in the email. However, when it comes to doing this same exercise from my mom's phone (brand ZTE, name: Blade Spark, Android 7.1.1) or my dad's phone (brand: ZTE, name Maven 2, Android 7.1.1) print any written messages included in the email but do not print the attachments. What is this about? Is your mobile operating system too late for this type of service?

[Betty0610]

@U2a

Welcome to the HP Support Community.

You must be using the HP Smart App on the phones right?

Uninstall and reinstall the App and try again.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[U2a]

The problem is when somebody try to print out something by the printer's e-mail. Is there some relation with uninstall and reinstall the app to solve a problem when somebody try to print from his personal e-mail? Just to be clear. Please confirm and Thanks a lot.

[Betty0610 · Accepted solution]

Since you mentioned this happens only from your parents phone, these steps were suggested. If it's a generic issue throughout, setup ePrint again: https://support.hp.com/in-en/document/c03721293

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!