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Milwee19
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Why can i no longer print alo email off my android phone to my hp printer

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Hp 6950

I have a Samsung note 8 been pring on my Hp6950 for year. Suddenly yesterday I could not print my aol email from printer. Message says " Failed to change the setting" What setting??

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TEJ1602
HP Support Agent
HP Support Agent
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@Milwee19, Welcome to HP Support Community!

 

Are you using the HP Smart App or the Samsung Print Service plugin?

If not email, are you able to print pictures and other documents from your phone?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Also, check for any updates on your Android device.

 

Restart the devices and try printing.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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