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Why is my Moto g6 saying having trouble finding printer or printer not available?

HP Recommended
HP officejet Premium 8600 n911n printer

I have tried several times with installing and uninstalling the hp plugin and hp smart app. but it just keeps telling me on the preview page printer not available.  I am tired of this. because i have to send it to my computer and go to my email to print out the page.  Even the hpeprint email address does not work either. it just prints out the web address not the page. can someone help me out? is there an chat available to use?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that that you are unable to print from your phone.


Don’t worry, I assure you I will try my best to get this sorted.


Is your phone and the printer on the same network?


Meanwhile, I recommend you follow the steps in the below article and check if it helps.


For the HP ePrint issue, follow the steps in the below article.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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