Wifi printing works for iPhone but ipad recognize.

DonG1950 · ‎06-22-2018

Wifi printing works from iPhone but not from iPad. Message received no air print found. iPad previously had wifi print capability.

banhien · ‎06-22-2018

@DonG1950

Please use Apple Play and install HP Smart on your iPad and use it to print

https://itunes.apple.com/au/app/hp-smart/id469284907?mt=8

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

DonG1950 · ‎06-23-2018

It's an older iPad and uses iOS 9.3.5. Couldn't install HP Smart requiring >10.0. Other ideas?

StretchMusic · ‎06-25-2018

Hello,

I understand you cannot print from an iPad but you can from an iPhone, This is an indication of a network related issue. I suggest you update the iPad to current version of iOS. You can use Airprint without installing any additional software. Make sure the printer is connected to 2.4 GHZ network that is not public WiFi or a Guest Network.

Please follow the troubleshooting steps listed in this document.

https://support.hp.com/us-en/document/c02623193

Please follow the first three steps in order and if you need further assistance follow the steps under the section What if a "No Airprint Printers Found " displays on my Apple iOS device.

I also suggest you check for a firmware update for the printer.

https://support.hp.com/us-en/document/c02919168

Regards,

StretchMusic

I am an HP Employee
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.