Wireless Connection

[Coach2323]

It recognizes the wireless network but will not connect. Under the settings on the report page it says No Filtering and it is a Fail.

[Max3Aj]

@Coach2323, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
When your HP OfficeJet Pro 6830 recognizes the wireless network but won't connect — and the wireless test report shows "No Filtering: Fail" — that typically means the printer is being blocked from accessing the network, often due to MAC address filtering or router-level security settings.

Here's how to fix this:

✅ Step-by-Step Troubleshooting

Check Router MAC Filtering

1. Log into your Wi-Fi router's settings page (usually by typing 192.168.0.1 or 192.168.1.1 in your browser).
2. Look for MAC Filtering or Access Control.

• If MAC filtering is enabled, your router will block any device not on the allowed list.
• Disable MAC filtering, or add your printer’s MAC address to the allowed list.
• You can find the printer’s MAC address on the Network Configuration Page.

Power Cycle Everything

• Turn off the printer, router, and PC/phone.
• Wait 60 seconds.
• Turn on the router first, then the printer, then your device.
• Try connecting again.

Manually Reconnect the Printer

On the printer:

• Go to Setup > Network Setup > Wireless Setup Wizard.
• Select your Wi-Fi network and enter the correct password carefully.

Printer Network Reset (if needed)

If all else fails:

• On the printer, go to:
  Setup > Network Settings > Restore Network Defaults
• Then go back to Wireless Setup Wizard and try reconnecting.

🛠️ Additional Tips

• Make sure your router is using 2.4GHz band.
• Ensure your Wi-Fi password doesn’t have special characters that may confuse the printer.
• Temporarily disable firewall/security settings on the router to test connection (just to isolate the issue).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support