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Mark198
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Wireless Password Incorrect

HP Recommended
HP OfficeJet Pro 8020 series All-in-One
Microsoft Windows 10 (32-bit)

Hello,

 

Today I purchased an HP OfficeJet Pro 8025 All-in-One printer and have not been able to connect it to my wireless network. I keep receiving an error message of "Incorrect Wireless Password".  I have Verizon FIOS for internet with WEP encryption.

 

I have updated the printer with the most recent OS.  I have tried to add a static IP address.  Nothing works.

 

Please help before I return this because I cannot waste another day trying to make it work.

 

-Mark

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Mans
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Message 2 of 2
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HP Recommended
Hello,

Please 
restart the printer, computer, and router for solve this problem.
  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
  6. Reconnect the power cord to the router.
     NOTE: 
    Wait until internet service is restored. Internet service is interrupted while the router is off.
  7. Wait at least 3 minutes, then turn on the computer.
  8. Try connecting the printer to your network again without following these steps.


Please use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Wireless icon ().
  2. Touch Settings icon (), and then touch Wireless Settings.
  3. Touch Wireless Setup Wizard.
  4. Follow the display instructions to complete the setup.

Then, please use the HP OfficeJet Pro 8020 series Full Drivers and Software to install the printer.

I remain at your disposal in case of need.


Best regards,:Wink:



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