Wireless printer keeps disconnecting

[susanvega]

My wireless printer connecttion has disappeared and will not allow me to re-connect.  It asks for the network security key for this direct-D8-Hp Officejet 4650 but i don't have that information. I printed out the network configuration page anddo not seethe Network security key anywhere on the three printed pages.  can anyone help me reconnect my printer?

[asmita6658]

@susanvega

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity. 

Don't worry, I'm here to help! 

Looks like your printer is connected through the Wi-Fi Direct and that's why you are seeing this option "direct-D8-Hp Officejet 4650". Go to the Wi-Fi settings of your device and select your Wi-Fi network instead of the printer, that should fix the issue but if it does not try these steps -

Step 1 Network Restore -

On the printer's control panel - 
1) Touch the "Wireless icon". 
2) Touch the "Settings" icon. 
3) Select "Restore Network Settings". 
4) Select "Yes". 

Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 3 Run Wireless Wizard - 

On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard. 

Let me know how that goes.

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Have a great day!