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rootie94
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Wireless printing not working HP Officejet 660

HP Recommended
HP Officejet 6600
macOS 10.14 Mojave

Moved to a new apt, connected my printer to new WIFI, unable to print from macbookpro and iphone. 

 

On my computer, it says unable to connect in the printing job. On my phone, it cannot detect the printer when I try to print from my email. 

 

Any tips would be appreciated! (Printer is from 2015... maybe too old? Worked just fine at the old apt)

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@rootie94, Welcome to HP Support Community!

 

Ensure you have configured the printer on the new network correctly, refer to the document HP Printers - No Connection after Router or Wi-Fi Settings Change for help.

 

To be able to assist you better, I would like to know the following:

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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