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Ed-wolf1
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Message 1 of 2
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Won't connect to Instant Ink

HP Recommended

I have an HP Officejet Pro 6978 for the last 6 months or so I have been having issues. First it lost contact with my HP laptop, I resolved that by reinstalling the software. But I guess the most annoying issue is it won't connect to the Instant Ink server. This is despite I can print over wifi. You can't say it's my router as every device connected to it works, or why would it print over wifi?

 

I keep wondering if it's a hardware issue.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ed-wolf1, Welcome to the HP Support Community!

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Let us try these steps to resolve this issue:

 

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

 

If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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