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maxlyon
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Solved!

accept the terms and activate the services?

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HP PHOTOSMART 5520
Mac OS X 10.10 Yosemite

Hello,

I need some information because I have an HP printer of the type: photosmart 5520 I cannot scan something to my mac I have an error message while I am connected on the wifi. the error message is: Accept the terms and activate the services? see the print guide.

Thank you for your help

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Kumar0307
HP Support Agent
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Hi @maxlyon

Welcome to the HP Support Community. I'd be happy to assist you.

 

Which application are you using to scan?

To assist you better, you may send a snapshot of this message you are getting in your next post.

 

Use HP Easy Scan or Apple Image capture as mentioned in this document to scan from your MAC.

 

"Accept the terms and activate the services" this is not an error message. The application you are using is asking for your permission to continue.

If the app is from HP or Apple, you may click on the positive response.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 4
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HP Recommended

Hi @maxlyon

Welcome to the HP Support Community. I'd be happy to assist you.

 

Which application are you using to scan?

To assist you better, you may send a snapshot of this message you are getting in your next post.

 

Use HP Easy Scan or Apple Image capture as mentioned in this document to scan from your MAC.

 

"Accept the terms and activate the services" this is not an error message. The application you are using is asking for your permission to continue.

If the app is from HP or Apple, you may click on the positive response.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

maxlyon
Author
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Hello KUMAR0307,

Thank's for your help.

It's good.

I had telecharge the application "HP Easy Scan " and it's very easy to use !

Thank's you verry much for your help and your fast answer.

Bye ! 

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
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@maxlyon

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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