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dainebis
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air printer not found

HP Recommended
hp envyphoto 7800 series
Microsoft Windows 10 (32-bit)

I have an HP ENVY Photo Series   I am running on a wireless network.  Printer report readoutsare all OK, same network name, allpassed or nabled.  I can print from my PCruning windows, but I cannotprint from my IPAD Air. My IPAD AIR always my printer is offline and that no AIRPRINT PRINTER can be found;although my printer is an HP AIR PRINTER> I can print through a DIRECT link but it is very annoying to have to go through the process of printing thru a direct link 

How do I resolve this issue.  I have been trying all sorts of things, to no avail.

 

Thank you for your time and help in helping me resolve this

Diane P>

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@dainebis, Welcome to HP Support Community!

 

Follow the steps below-

 

Make sure AirPrint is enabled on the printer

Your printer has its own website for printer configuration called the Embedded Web Server (EWS). Open the EWS to check if AirPrint is enabled.

  1. In the Wireless menu on the printer or on the Wireless Test Report, you previously printed, find the printer IP Address.

  2. Open the Safari browser on your Apple device.

  3. Type the IP address in the search bar, and then tap Go to open the EWS.

    Enter the printer IP address in Safari

  4. Tap Network, tap AirPrint, and then tap Status.

    AirPrint Status menu in the printer Embedded Web Server on an iOS device

  5. In the Redirecting to Secure Page message, tap OK.

    Embedded Web Server redirect to secure page message on an iOS device

  6. In the This Connection is Not Private window, tap Show Details, and then tap visit this website to view the AirPrint status settings.

    Embedded Web Server connection message on an iOS device

  7. If the status is Off, tap Turn on AirPrint.

    Embedded Web Server AirPrint status on an  iOS device

Try to print. 

 

If you still have issues, try the steps below-

 

AirPrint requires a wireless connection to discover your printer. Make sure the printer and your Apple device are connected to the same local Wi-Fi network and check for any network-related issues. Also, disable mobile data and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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