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‎04-20-2020 10:16 AM - edited ‎04-20-2020 10:17 AM

HP Recommended
Product: HP OfficeJet 3835

I have a HP OfficeJet 3835. It is less than a month old. The screen lights up but is blank. I have turned it off and on at the mains to no avail. 

1 REPLY 1

‎04-23-2020 03:10 AM

HP Recommended

Hi @MagicMoonBeam

Welcome to the HP Support Community. I understand the display is not working. I'd be happy to assist you.

 

Was there a power surge at your place?

Try connecting the printer to a different wall outlet.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware from your computer.

Click here to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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