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can't connect the computer to the printer by wifi

HP Recommended
Microsoft Windows 10 (64-bit)


i bought a new printer -hp deskjet ink advantage 5275 

i download the softwar from the web - and tried to instal this

but i cant connect the printer to the computher by wifi i dont know why ... 

when the computer try to connect to the printer it fild

but from the phone it works!!! 

what shuld i do ?

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HP Recommended

In order to solve this issue, please 
restart the printer, computer and router.
  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
  6. Reconnect the power cord to the router.
    Wait until internet service is restored. Internet service is interrupted while the router is off.
  7. Wait at least 3 minutes, then turn on the computer.
  8. Pass to the following steps.

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

  1. On the printer control panel display, from the Home screen, touch Wireless icon ().
  2. Touch Settings icon (), and then Wireless Setup Wizard.
  3. Follow the display instructions to complete the setup.

Then please use the HP DeskJet Ink Advantage 5200 series Full Drivers and Software to install your printer.

I remain at your disposal in case of need.

Best regards,:Wink:

I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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