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chrismonty
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Message 1 of 2
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can't get printer to connect to computer

HP Recommended
hp officejet pro 8600
Microsoft Windows 10 (32-bit)

ive used this printer for the most part without any issues for quite sometime.  I am currently able to print a test page from the printer itself but I am unable to get any documents to print from my desktop.  I have restarted the computer many times and also restarted the isp modem many times and I have also uninstalled and reinstalled the printer itself many times and still not having any luck.  

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @chrismonty

Welcome to the HP Support Community. I understand you are not able to print wirelessly from the PC. I'd be happy to assist you.

 

Check the connectivity between the devices

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

To check if the printer is connected to the PC, access the EWS page of the printer.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to Tools > Print a test page.

If this works, we can troubleshoot on the drivers.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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