• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP 6830 Officepro printer scanner fax
Android 9.0 Pie

also using HP Smart software which says that scanning is not on this printer, and it is, and have used that function before using a Samsung Galaxy 10 android phone.

1 REPLY 1
HP Recommended

@davew8 Welcome to HP Community!

 

I understand that you are unable to scan from HP 6830 to Samsung Galaxy S20.

 

Please let us know if you are able to print from your Samsung mobile.

 

 

Please uninstall and reinstall the HP service plugin.

 

https://play.google.com/store/apps/details?id=com.hp.android.printservice&hl=en

 

 

Please refer to the below video.

 

https://supportvideos.ext.hp.com/detail/video/5213097253001/scanning-documents-using-an-android-devi...

 

 

Please check for the system update for your android device.


Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.