change wireless configuration

[angus0490]

I have an Officejet Pro 8710. My SSID has changed and I am trying to configure my printer to connect to my wireless network. When I try to configure with the Wireless Setup Wizard I get the following message: The feature has been locked by the person who set up the printer - I have no memory of locking this option. Even if I did set this up, there is no option to enter a password or PIN to unlock the feature. I can only choose the 'OK' option.

[Kumar0307 · Accepted solution]

@angus0490, Welcome to the HP Support Community!

We will have to perform a factory reset on the printer to resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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