@familyhome
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Adding your printer to an HP Smart (formerly HP Connected) account gives you access to additional web-connected features, such as HP Instant Ink or Print Anywhere.
Before setting up your printer on your HP account, make sure the printer meets the following requirements. If the printer does not meet the requirements, the printer cannot be added to your HP account.
Click here: https://support.hp.com/in-en/document/c06195872 to know more about claim code.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee