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29 21 2 1
Message 1 of 7
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Solved!

dettagli stampante

HP Recommended
Office Jet 8730
Microsoft Windows 7 (64-bit)

Hi when I ask for "printer detail" in HP Connected; I see th message "missing "it_IT.vulcan.home.status_card.printer_enroll_state.enrolled" translation"

 

could someone explain what it is, and why it comes.

 

Thanks in advance

Jean

6 REPLIES 6
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HP Support Agent
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Message 2 of 7
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Hello, @JDC-HP – Greetings!
 

Thanks for stopping by the HP Support Forums! I’d be happy to help with the printer issue 🙂


Going through your post, I am not very sure about the error that you are getting while trying to use the HP Connected account. Are you enrolled in instant ink? Or are you using the HP ePrint feature? If yes, are you facing any issues while using them?


Alternatively, try to follow the steps here: http://hp.care/2nYhPkL 


If the issue persists, perform a network power drain as suggested below:
 

  1. Turn off all the devices connected to your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.
  2. Wait for 2-3 minutes.
  3. Now turn on the modem if present. Wait till all the lights are steady and idle.
  4. Then turn on the router. Again, wait for a couple of minutes so that the lights are all steady.
  5. Then turn on the printer and other devices.


Let me know how that goes!

Cheers 🙂
 

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Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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Hi Dvortex, hello, 

 

Yes I'm Hp Instant Ink user,

 

Here is the image of the message

Capture.JPG

 

Do you what it could be now?

 

Thanks in advance

 

Jean

 

 

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HP Support Agent
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Hello, @JDC-HP

 

It looks like the image is not updated correctly. 

 

Also, are you facing any issues while printing?

 

Alternatively, please try to assign a public DNS to try and fix the issue:

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Restart the printer and then router once done.


Hope that helps! Let me know!

Good luck 🙂

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
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Thank you for this answer, unfortunately I have to go on travel and will only have time to continue (check your solution) onb Saturday ...

 

I'll come bak then 

 

Bye

Jean

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Hello, @JDC-HP

 

Thanks for the update!

 

Let me know if the issue is resolved by marking the post as a Solution.

 

Thanks, I will watch for your reply!

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
I am not an HP Employee
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Great, simple, it works now!

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