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- Re: does Envy 6020e only print pdf
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10-01-2021 10:42 PM
Does the Envy 6020e only print pdf - I can' get it to recognise word or excel documents
Solved! Go to Solution.
Accepted Solutions
10-02-2021 10:50 AM
Welcome to the HP Community.
If you are using HP Smart - Windows - then this is expected behavior.
At least at this writing, HP Smart Windows does not support printing Office documents.
What to do?
If you have not done so,
Install the Full Feature Software / full driver printer software.
Alternatively,
Export your Word / Office document to PDF and print using Adobe Reader DC /Optional Foxit Reader)
=============================================================================
The full driver provides the foundation on which other programs and printing software depend.
Preparation - Printer Software
If you have not done so,
In addition to the HP Smart application,
Install the Full Feature Software / full driver printer software for the printer.
HP Smart and other print software / applications benefit from having the full driver installed.
Printer Software Check
Notes
If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.
The installation of the printer software adds two shortcut icons to the Desktop.
The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools
HP Scan is named for itself and provides a direct call to the HP Scan software.
Next...
Printer software not installed - OR - (still) installed but not working?
NOTE: If the printer software shows installed but is not working as expected,
Uninstall the printer software from Control Panel > icon view > Programs and Features
Restart the computer and log in
Reminder: If using USB, disconnect the USB printer cable between the printer and the computer before installing software. (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.
Install a fresh copy of the Full Feature Software / Full Driver printer software
Restart the computer and log in
Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software
For printers that support the option,
Use the Easy Start wrapper to install and configure the printer software.
- Home Page - HP Easy Start
- Open Category Software and Drivers
- Topic: Software-Utility
- Download-and-Save the current version of the Easy Start wrapper to install your print software
- If using USB: Disconnect the USB cable between the printer and computer before installing the software.
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- When asked, Select to install the “Full Driver” / “Full Feature Software”
- If using USB: Connect the cable when instructed to do so (near the end of the installation process).
- After the software is installed, Restart the computer and log in.
Notes >> Easy Start... The Journey
- Full Administrator Rights are required to complete the HP Software installation.
- About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
- You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
- If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
- Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.
=================================================================================
=================================================================================
References / Resources
Adobe Reader DC – Install Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
HP ENVY 6020e All-in-One Printer
Printer and HP+ service
OR
>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box
Note that Concierge assistance is only available for registered HP+ printers.
NOTE: Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site. What? The “+” and “not +” printers are the same printer – HP+ is a benefit / service.
HP+ > Benefits, Requirements, Your Responsibilities
HP+ Printing – Website / Information / FAQ
“Print Anywhere App” Supported on Select Printers
HP Printers - Print Anywhere with the HP Smart App
Step 3: Use Print Anywhere
Open Subsection: Private Pickup (HP+ printers only)
Enable / Disable the service to hold the print job until the person who sent it is near the printer.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
10-02-2021 10:50 AM
Welcome to the HP Community.
If you are using HP Smart - Windows - then this is expected behavior.
At least at this writing, HP Smart Windows does not support printing Office documents.
What to do?
If you have not done so,
Install the Full Feature Software / full driver printer software.
Alternatively,
Export your Word / Office document to PDF and print using Adobe Reader DC /Optional Foxit Reader)
=============================================================================
The full driver provides the foundation on which other programs and printing software depend.
Preparation - Printer Software
If you have not done so,
In addition to the HP Smart application,
Install the Full Feature Software / full driver printer software for the printer.
HP Smart and other print software / applications benefit from having the full driver installed.
Printer Software Check
Notes
If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.
The installation of the printer software adds two shortcut icons to the Desktop.
The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools
HP Scan is named for itself and provides a direct call to the HP Scan software.
Next...
Printer software not installed - OR - (still) installed but not working?
NOTE: If the printer software shows installed but is not working as expected,
Uninstall the printer software from Control Panel > icon view > Programs and Features
Restart the computer and log in
Reminder: If using USB, disconnect the USB printer cable between the printer and the computer before installing software. (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.
Install a fresh copy of the Full Feature Software / Full Driver printer software
Restart the computer and log in
Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software
For printers that support the option,
Use the Easy Start wrapper to install and configure the printer software.
- Home Page - HP Easy Start
- Open Category Software and Drivers
- Topic: Software-Utility
- Download-and-Save the current version of the Easy Start wrapper to install your print software
- If using USB: Disconnect the USB cable between the printer and computer before installing the software.
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- When asked, Select to install the “Full Driver” / “Full Feature Software”
- If using USB: Connect the cable when instructed to do so (near the end of the installation process).
- After the software is installed, Restart the computer and log in.
Notes >> Easy Start... The Journey
- Full Administrator Rights are required to complete the HP Software installation.
- About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
- You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
- If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
- Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.
=================================================================================
=================================================================================
References / Resources
Adobe Reader DC – Install Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
HP ENVY 6020e All-in-One Printer
Printer and HP+ service
OR
>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box
Note that Concierge assistance is only available for registered HP+ printers.
NOTE: Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site. What? The “+” and “not +” printers are the same printer – HP+ is a benefit / service.
HP+ > Benefits, Requirements, Your Responsibilities
HP+ Printing – Website / Information / FAQ
“Print Anywhere App” Supported on Select Printers
HP Printers - Print Anywhere with the HP Smart App
Step 3: Use Print Anywhere
Open Subsection: Private Pickup (HP+ printers only)
Enable / Disable the service to hold the print job until the person who sent it is near the printer.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
10-04-2021 02:05 AM
Many thanks for the assistance. I did as suggested and downloaded the full software - all fixed. Why don't they tell you this when you are installing the printer instead of pointing you to HP Smart. I don't want to go through the convoluted time consuming process of having to convert everything I need to to print, to a pdf.
10-04-2021 06:39 AM
You are welcome.
Why?
Honestly, I don't know.
I might have done it differently. Smiling.
Happy Printing.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community