ePrint - Mimecast rejects mails from printing

SvenA · ‎03-04-2021

We used ePrint on a Deskjet 3700 to print out pre-orders for our little restaurant via a web shop. Worked great, but now it stopped working and instead the printer printed the following mail.
What's this and what can we do with it? Anything we can do to make ePrint work again?

jaspersk · ‎03-12-2021

I am having the same issue. Have you found any solution?

ETS-16TECH · ‎03-12-2021

I'm having this issue as well. It started on March 10th.

plds · ‎03-13-2021

How can we force hp to solve this growing problem?? Does anyone from hp read these?

They say my case is closed but the issue has just happened again yesterday.

jaspersk · ‎03-13-2021

This problem automatically resolved itself for me the same day after I made the original post. My prints went back to working.

plds · ‎03-13-2021

Mine resolve then recur - I have been been off and on again 3 times.

AQ4000 · ‎03-15-2021

Same... It's not easy to click on a link on the printout to configure the spam filter...

Where to find HP Mimecast? Do you have a link?

Please help

SvenA · ‎03-15-2021

I have no idea. I would think there is no Mimecast login for users.
I sure can understand, that there is a need for some kind of spam protection - nobody would want his printer to print out hundreds of spam mails -, but if there is no possibility to whitelist a sender email address, ePrint is unusable.
And ePrint was the only reason to buy the HP printer in the first place.