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HP Recommended
HP OfficeJet Pro 7740
Microsoft Windows 10 (64-bit)

I've started using the HP ePrint service and so far I quite like it. I would however like to turn off the email notifications I receive each time. The footer of the notification from donotreply@hpeprint.com says:


"HP Smart account owners can turn off ePrint job status emails at www.hpsmart.com. NOTE: HP Smart is not available in all regions. Sign into your account at www.hpsmart.com, select the “Change Settings” button for your printer on the “My Printers” page, enable the “Allowed” option in ePrint Access, and remove the checkmark from “Get notified when an ePrint is sent” option. NOTE: This option is not available in regions where HP Smart is not available."


But the message is simply wrong. When I signin to hpsmart.com I see my printer, but there is only a link to 'Support Docs' and 'Remove Printer'. I cannot see a 'Change Settings' button anywhere on the page.


Does anyone know how this can be done? I'm in the UK and assume that the service is available here as it prints, I just cant get to any settings.


Thank you.

HP Recommended



It is true that HP Smart account might lack the feature you describe.

That being the case, there is no "fix".. What?  There are apparently differences based on printer model.

The printer I have does not show any way to dispense (forget / ignore / stop) with the notification, either.


What to do?


Suggestion - Ignore if you dislike the idea:


Set the notification to Spam in your mail service.

Use a filter to only spam what you want sent to spam.

Some mailers (mail service) are smarter about this than others.

In so much that I am aware, this is a reversible process - in other words, if you mess up your settings, you can "unspam" mail that is not intended to be sent the the spam / junk folder.


What if?

Know that the notifications you are receiving at the only way to receive job status.

The email notifications also serve as your history of the job.


Still hate it?  Spam it.


Want another way to protect / save your job?

CC yourself (or another account) when you send to the "somename"@hpeprint.com address.





Website Support Troubleshooting, How-to, Video Tutorials



HP Smart / HP Connected Login

Click Flag to switch to your region


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 


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