ePrint font size reduced when printing

[cbski]

When I send a file (word, PDF) vie email (ePrint) to print on HP Officejet Pro 8600 N911a the print page is reduced by 25%.

Looking for a solution

[praveen196]

@cbski Welcome to HP Community!

I understand that the ePrint font size reduced when printing.

Do not worry. I will try to fix the issue.

Please let us know you able to make the photocopy without any issue.

Please print the printer internal page and check if that prints fine.

If the printer internal page prints fine.

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[cbski]

The solution you posted did NOT work. Still printing at 50% size

[praveen196]

@cbski

Thank you for the update.

Follow the steps in the below article to change the font size in printed documents.

http://hp.care/2vG4NvL

Have a nice day!!

[cbski]

The solution you posted on 04/04/2020 is not appropriate. This situation only occurs on a specific HP OfficeJet 8600 printer (at work). I do not have this issue on the same model printer at my home office.

[praveen196]

@cbski

I understand your concerns.

Please perform a full reset and re-initialize the printer.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Hope this helps! 

[cblondell]

Problem solved with the reset. Thank you very much

[praveen196]

@cblondell

Thank you for the update.

We are happy to hear that problem is resolved.

To thank us for our efforts to help you, click here to access our public post and Select - "Accept as solution", And click on the purple thumbs up, that said, have a Good Day & Good Luck!