email printer does not print

[Judy80]

I was an to send email to printer email address but now no longer will print  the printer has a ? on the front panel

[TEJ1602]

@Judy80, Welcome to HP Support Community!

I see that the ePrint feature is not working, I'd recommend you follow the steps from the document HP Printers - HP ePrint Job Does Not Print to resolve the issue.

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Judy80]

Did not work -  I have a Case number 5046447590 open  But when it scanned and determine the laptop it was for my Ford employee laptop as working from home.  

I was able to use HP eprint and it stopped working around April first.  The agent that helped stated the ICLOUD/Ecloud was down and to try in a few days.   I do so today after I saw your reply and still does not work.

[TEJ1602]

@Judy80

Thanks for replying!

Since you have a case ID already, please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!