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genfolkc
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email printing

HP Recommended
HP Envy AIO Photo Printer 7155
Microsoft Windows 7 (32-bit)

printer not printing email attachments . . .prints body only

Ron
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Jay_G24
HP Support Agent
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Hi @genfolkc,

 

I'd like to help!

 

Have you tried downloading the attachments and then painting?

Which web browser are you using?

What is the mail domain your using?

 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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genfolkc
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hello. . i id some investigating and it turns out i was trying to "eprint" a file that is not supported by eprint. . seems to me that an .rtf file should be supported. . . why is it not???

Ron
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Jay_G24
HP Support Agent
HP Support Agent
11,041 11,011 808 906
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You can print emails and attached documents or photos. Review the HP ePrint email and print job requirements for best results.

  • Print text (.txt), PDF, HTML, Microsoft Word (.doc and .docx), Microsoft PowerPoint (.ppt and .pptx), Microsoft Excel (.xls and .xlsx) document file types. OpenOffice files are not supported by HP ePrint.

  • Print bitmap (.bmp), graphics interchange format (.gif), joint photographic experts group (.jpg and .jpeg), portable network graphics (.png), and tagged image file format (.tiff) photo file types.

  • When you print email attachments, the email body also prints.

  • Attach less than 10 attachments per email print job.

  • The total size of the email must be less than 10 MB, including attachments.

  • Digitally signed, encrypted, or password protected documents are not supported by HP ePrint.

you can covert the file and then try and print.

 

rtf file format is a Eprint limitation.

 

Hope this helps!

 

 

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