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11-11-2021 07:01 AM
@joemom, Welcome to the HP Support Community! I’m here to help.
To assist you better, which device are you using to print?
Do you get any errors?
Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Keep me posted for further assistance.
I am an HP Employee
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