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‎11-08-2021 03:26 PM

HP Recommended

my hp printer has not printing.  it has internet access and the blue light is lit, but it will not print from laptop.  can anybody help resolve. thanks

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1 REPLY 1

‎11-11-2021 07:01 AM

HP Recommended

@joemom, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, which device are you using to print?

Do you get any errors? 

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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