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envy photo 7855

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envy photo 7855
Microsoft Windows 10 (32-bit)

it says out of paper but it does have paper in it


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@lh3370 Greetings from the HP Community!

I have a few steps that should help resolve the issue:



Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

  1. Remove any paper from the paper tray.

  2. Remove any severely bent, wrinkled, or torn paper found in the stack.

  3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

  4. Make sure the paper stack is even on all sides.

  5. Load the stack of paper into the paper tray.

    Examples of loading paper
  6. Close or push in the paper tray.

  7. Select the correct paper size on the printer control panel or in the printer software.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & skip to steps from Clean the paper pick rollers

(By the end of this article all the issues should be resolved)


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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