eprint confirmation page prints, but nothing else will

[smithj370]

I've been trying to set up the printer's email address. The printer will print the "Congratulations, your printer is now web-connected and has its own email address..." confirmation page, but whenever I try to send a test email it doesn't print anything. I've been following all of the requirements (file size, type, etc.). I've tried two different computers and two different email addresses (work and personal). (The printer WILL print wirelessly from my phone using the HP Smart app, but not by using the email address). Thanks for any help!

[Betty0610]

@smithj370

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/document/c03601466#:~:text=To%20receive%20ePrint%20jobs%2C%20the,is%20a....

Let me know if this helps.

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