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eprint confirmation page prints, but nothing else will

HP Recommended
DeskJet 2622
Microsoft Windows 10 (64-bit)

I've been trying to set up the printer's email address. The printer will print the "Congratulations, your printer is now web-connected and has its own email address..." confirmation page, but whenever I try to send a test email it doesn't print anything. I've been following all of the requirements (file size, type, etc.). I've tried two different computers and two different email addresses (work and personal). (The printer WILL print wirelessly from my phone using the HP Smart app, but not by using the email address). Thanks for any help!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community.


Try the steps from here:,is%20a....


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!



Have a great day!



I am an HP Employee

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