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DEP001
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Message 1 of 2
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eprint email address

HP Recommended
OfficeJet Pro 8600
Microsoft Windows 10 (64-bit)

I had to reset my printer (OfficeJet Pro 8600), I think an update messed something up.  Anyway, re-setting up eprint I received the "congratulations" print out and went to onto my HP account to re-claim my printer.  I was surprised that my printer wasn't already on my account, but more surprised when I tried to use the email I assigned to the printer before ... it wouldn't let me.  It said the "[Private information removed]" was already in use.  Of course it was ... it was mine.

 

Is there anyway to manage my "[Private information removed]" to reassign the SAME printer back to that email address ... or what if I want to buy a new printer and assign it that email address??  Is that possible??  Where do I go ... or how do I get my hpeprint email address assigned back to my printer?

 

Thank you in advance!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DEP001, Welcome to the HP Support Community!

 

The custom HP ePrint email address might still be assigned to the printer on another HP account.

  • If you have access to the other account, remove the printer from that account, and then add it to your account. Do not turn off Web Services during the transfer or the custom address cannot be used again for six months.

  • If you do not have access to the other account, create a new custom email address. You can reuse the previous email address in six months.

For more info, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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