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‎08-07-2020 11:51 AM

HP Recommended
Product: HP office jet pro 6978

I have replace the printer cartridge on my OfficeJet Pro multiple times. It does not matter, it consistently tells me that I am low on ink. I am using HP products. This has happened at least four times now and I am notified that I am low on ink within one week. I do not print that much. I am very frustrated with lack of productivity.

1 REPLY 1

‎08-10-2020 05:09 AM

HP Recommended

Hi @Susana21 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

and, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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