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raflevi
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failed to change mail to Personalize printer's email to my new printer

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hp OfficeJet Pro 9023
Microsoft Windows 10 (64-bit)

after installing my new print, 

I login to my printers in hp smart site.

I change my old printer mail to temp mail address,

but when i tried to change the hp eprint mail address to my new printer i get an error

"please enter a valid email address" and then the hp smart website kicks me out.

I get this error for any unique  name.

i will appreciate any help.

 

6 REPLIES 6
Echo_Lake
HP Support Agent
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@raflevi

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

The custom HP ePrint email address might still be assigned to the printer on another HP account.

· If you have access to the other account, remove the printer from that account, and then add it to your account. Do not turn off Web Services during the transfer or the custom address cannot be used again for six months.

 

· If you do not have access to the other account, create a new custom email address. You can reuse the previous email address in six months.

Click here: https://support.hp.com/in-en/document/c02940150 to complete the troubleshooting steps. Change Your HP ePrint Email Address.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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raflevi
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hi,

first i like to thank you for your help,

but, i have only one account ,

old printer can be change to new mail,but my new printer in the same acount cannot be change to any mail address i tried.

after i tried to change my mail address for my new printer the smart hp site do logout.

why cant i change my new printer email address?

 

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Jay_G24
HP Support Agent
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Are you trying to use the same email address for the new and old printer?

 

 

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raflevi
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hi,

I changed my old printer to a temp email with success,

but i cannot change the new printer to my old email or any other email address.

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Echo_Lake
HP Support Agent
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@raflevi

Thank you for posting back.

 

Since you have already tried most of the troubleshooting steps to resolve this issue,

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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raflevi
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Unfortunately the support in  Israel said they does not support my problem.

I would be happy if you could help me with my problem or connect me with someone who can help me.

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