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Brand new out of box today HP Envy 5640. ran through set ups , inserted ink cartridges, inserted photo paper, installed drivers onto laptop, downloaded app to iphone then hit the 'Door Open' error.  door is most definitely closed... ran through all four suggestions on the net to no avail. 

1 REPLY 1
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Hi @kj38

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Did you close the cartridge door completely?

Have you checked the cartridge door for obstructions?

Did you reset the printer?

 

Try the steps below -

 

Step one: Close the cartridge door completely

If the cartridge door is not completely closed, the error message displays.

  1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

    Figure : Examples of closing the cartridge door (your product might vary)

    Illustration of different ways cartridge doors close.

       NOTE:

    To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

  2. Check the product control panel to see if the error message still displays.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step two: Check the cartridge door for obstructions

  1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

       NOTE:

    Bits of paper, packing materials, and tape might prevent the door from closing completely.

  2. Remove any obstructions.

  3. Check the product control panel to see if the error message still displays.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

  • If the issue persists, see the next step.

Step three: Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.